Privacy Policy

Last updated: February 16, 2026

1. Who We Are

Velino AI provides ad intelligence, creative generation, campaign workflows, and multi-channel inbox tooling. This policy describes how we collect, process, and protect data when you use our services.

2. Data We Collect

  • Account data: name, email, workspace details, auth identifiers.
  • Billing data: plan and payment metadata (processed by payment providers).
  • Content data: prompts, ad links, uploaded media, campaign settings.
  • Connection data: tokens and identifiers for Meta, TikTok, and other connected channels.
  • Operational data: logs, device/browser metadata, diagnostics, abuse prevention signals.

3. How We Use Data

  • Provide product features (ad search, ranking, generation workflows, campaign tools).
  • Authenticate users and secure accounts.
  • Improve quality, reliability, and fraud/abuse prevention.
  • Comply with legal obligations and platform policies.

4. AI and Model Processing

Inputs you submit may be processed by third-party AI providers used by your workspace configuration. We use these providers to generate analysis and creative outputs. You are responsible for ensuring you have rights to the content you submit.

5. Third-Party Platform Connections

When you connect platforms such as Meta and TikTok, we store access tokens or token metadata necessary to operate the connected features. Data returned from these platforms is processed according to this policy and each platform’s own terms.

6. Data Sharing

We do not sell personal data. We may share data with:

  • Infrastructure and security providers.
  • AI model providers for requested processing.
  • Payment processors for billing operations.
  • Authorities when legally required.

7. Retention

We retain data for as long as needed to operate the service, satisfy legal requirements, and resolve disputes. You can request deletion where applicable via your account or support channels.

8. Security

We apply reasonable technical and organizational safeguards, including transport encryption and access controls. No system is absolutely secure.

9. Your Rights

Depending on jurisdiction, you may have rights to access, correct, export, or delete personal data. Contact us to submit privacy requests.

10. Contact

For privacy requests: privacy@velino.ai